Ikea Inventory Control not actually in control

I’ve been trying to get glass doors for two bookcases from Ikea that we recently got for the new apartment. I didn’t think it could be that hard, yet somehow it is. Emeryville didn’t have them in stock when we got the bookcases, and they wouldn’t have fit in the car if they were in stock, so I’ve been trying to get them for the last couple of weeks. Buying them online isn’t an option because the shipping costs more than the items. ($200+ dollars to ship to flat pack doors? That’s just crazy talk!) The online site does allow you to check stock for each store, which is nice, and I’ve been doing that. Until recently the doors were always out of stock when I had the time to drive over there. But today they were in stock in East Palo Alto so I thought I’d take a long lunch and drive down there and pick them up, and grab some sweedish food while I was at it. I didn’t want to have there be any stocking problems so I called the store to double check and was redirected to the toll free order by phone number. Unfortunately they wouldn’t let me buy them over the phone and then go pick them up, but was assured they were in stock. I drove down there (which took ages due to google screwing up the directions, doh!) and eventually found an employee who looked up the doors and told me there were 6 left and where I could find them in the self serve section. I hussled over there and sure enough there was the bin with the label for the doors I wanted – but no doors. I found another employee and asked them why they computer said there were six doors but non actually existed. They said it was strange but maybe they were still on a palate up in the high towering shelves and I should really talk to someone else. I found the person I was supposed to talk to, and they went and checked the bin to confirm I wasn’t just a retarded customer and sure enough there were still no doors to be found. The palate of doors up in the shelves idea was dismissed because a palate of doors would be more than six. The conclusion was that the inventory system was just wrong and what can you do? Totally unconcerened about several hundred dollars of inventory missing. Maybe Ikea shoots the messenger, because when I eventually got back to work they were still listed as available on the website. Highly dissapointing given Ikea’s usual good experience.